Work Orders

Placing Facilities and Engineering Work Orders SOP

**Please note: Only faculty and staff members may place work orders through Facilities Engineering and Planning (FE&P). Students must contact their department coordinator/administrator to place a work order.**

  1. Visit facilities.rice.edu
  2. Select  submit
  3. Login with your NetID and password
  4. On the left margin, select “Submit request” ae
  5. For Contact Information
    • First Name: Kathryn
    • Last Name: O’Brien
    • Department: Brown School of Engineering
    • Email: kob@rice.edu
    • Phone: 713-348-5692
  6. For “Location where service needed,”
    • Select the building, floor, and room where service is required.
    • Duncan Hall is short for Anne an Charles Duncan Hall.
  7.  For “Select a Request Type”
    • Select “event”
    • Select relevant category and details
    • Typically, we select AC, lighting, custodial, and moving under category.
    • Custodial work requests must be placed as soon as possible. Lighting orders should be placed at least two days in advance.
  8. For “Billing Information”
    • Fill the date of event in “Need by Date”
  9. For “Notification”
    • Check “I want email notification”